Effective Date: June 2026
Company: Lushline Gardens
Website: https://lushlinegardens.co.za/
At Lushline Gardens, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, transparently, and securely in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we obtain, use, and disclose your personal information, as well as your rights regarding the data we hold.
1. Information We Collect
We collect personal information directly from you when you interact with our website, request a quote, or schedule an on-site landscaping consultation.
The personal information we may collect includes:
- Contact Details: Your name, email address, and phone number.
- Property Information: Your physical address (to conduct on-site inspections in Sandton, Bryanston, and surrounding areas) and property details relevant to landscaping or tree felling.
- Project Details: Information you provide in our contact forms (e.g., when you use the “Please choose a project” dropdown and provide specific project descriptions or budget details).
- Website Usage Data: Non-identifying data such as browser type, device information, and IP address collected via standard website cookies to help us improve our site performance.
2. How We Use Your Information
We will only use your personal information for the purposes for which it was collected. These purposes include:
- To respond to your inquiries and provide accurate, itemized landscaping and tree felling quotes.
- To schedule and conduct on-site consultations and execute landscaping services.
- To process payments and manage billing (including managing minimum project thresholds and local currency processing).
- To send you important administrative updates regarding your project, weather delays, or ongoing maintenance schedules.
- To comply with legal and regulatory requirements.
3. Information Sharing and Disclosure
Lushline Gardens respects your privacy and does not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information with trusted third parties only in the following circumstances:
- Service Providers: Subcontractors, suppliers, or secure payment gateways (e.g., PayFast) who assist us in delivering our services. These parties are contractually obligated to keep your information secure and use it only for the purposes specified by us.
- Legal Requirements: If required by law, subpoena, or to protect the safety, rights, or property of Lushline Gardens, our staff, or the public.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against accidental or intentional manipulation, loss, destruction, or unauthorized access. All data submitted through our website forms is encrypted, and access to your project details is restricted to authorized Lushline Gardens personnel only.
5. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as legally required by South African tax and corporate laws. Once your data is no longer needed, it is securely deleted or anonymized.
6. Your Rights Under POPIA
As a data subject under the South African POPIA, you have the right to:
- Request Access: Ask us to confirm whether we hold personal information about you and request a copy of that data.
- Request Correction: Ask us to update or correct any inaccurate or incomplete personal information.
- Request Deletion: Ask us to delete or destroy your personal information, subject to legal retention requirements.
- Object to Processing: Object to the processing of your personal information for reasonable grounds.
7. Use of Cookies
Our website uses cookies to optimize your browsing experience and analyze site traffic. You can choose to accept or decline cookies through your browser settings. Declining cookies may prevent you from taking full advantage of certain website features.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this page occasionally to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact our Information Officer:
- Email: hello@lushlinegardens.co.za
- Phone: 083 984 3197
- Physical Address: 27 Bantry Rd, Bryanston, Sandton, 2191, Johannesburg, South Africa